Waiting for the short bus

OC Transpo has released it's 2007 Annual Performance Report, with an interesting analysis of "on-time performance":

In 2007, service reliability was at 76%, a slight decrease from 77% in 2006. The proposed policy target is for OC Transpo bus trips to adhere to published schedules 90% of the time. The policy standard for on-time performance is not to run early and to be no more than five minutes late. On Transitway routes, the adherence to the time between buses (called headway) is of greater importance than the posted times. This measure is under investigation for measurement using our new GPS system. This measurement would be of significant value for the future.

24% actually seems a bit low for late buses, at least for the 69, which runs through Bells Corners. It is >5 minutes late about half the time in the morning, and about 3/4 of the time in the afternoon. It's even worse in the winter, when I would say it's more than 5 minutes late at least 100% of the time.

Which brings me to my cranky old man suggestion of the day: OC Transpo should have some sort of "guarantee" of performance. If your bus is more than 10 minutes late, you get a free ride. Right now it would be complicated to implement, as many commuters have already bought monthly passes. But with the new smart card system, it would be simple. If your bus is late, swipe the card, and a credit is added to your account for next month's pass purchase.