reimagining suburbia

Monday, September 15, 2008

Worst. PFO. Letter. EVER

I recently (on behalf of my wife) requested a book via the Ottawa Library online request service. Their response:
Title: The Divided Heart Format: Book The item that you suggested be purchased for the Ottawa Public Library will not be ordered, for one of the following reasons:
  • It does not meet the Library's selection criteria - http://www.biblioottawalibrary.ca/explore/about/policies/selection_e.html
  • It is by a very popular and best selling author, or is a top 40 compact disc, or a well reviewed DVD feature film - we will be buying these anyway and the order will be placed at a later date. Please check the database so you can place a hold.
  • It is over two years old. (If a book, see if it is available from one of our Sm@rtLibrary partners.)
  • It has not yet been published or released.
  • The budget for the year has been spent.
The Library receives a large number of suggestions and can not always respond to requests for clarification of its decisions. Thank you for your interest in the Library's collection.
Translation: "Here's a semi-random list of reasons we can't get your book, but we can't tell you which one is the actual reason: 1) It's not a book. 2) It's too popular. 3) It's too old. 4) It's too new. 5) Oh yeah, we fogot, we're broke. Please don't contact us for further information. Toodles!" I particularly like the last reason. "We're broke." Maybe if you've spent the budget, you should stop soliciting ideas for new books until the next paycheque comes in. It will save us all some grief. Just an idea.

2 comments:

hibou said...

Centennial Library to close?

Wonder if the new central library project will go forward. It's not popular with everyone on Council.

Our former Bells Corners councillor Jan Harder is leading the charge to get this $200 million dollar project off the ground.

The future site (and an alternate site or two) have already been picked. I'm pretty sure it won't be in Bells Corners.

Look for closing local branches to be back on the table as budget time approaches. Our Bells Corners branch would be at the top of the hit list.

The Dude said...

It seems the closing of Centennial comes up every year or so, around city budget time. I suppose it is inevitable, which is sad, because it is a great branch, and heavily used by the community. I know people who come from outside Bells Corners to attend the children's programs there, which are excellent. A friend comes all the way from Centrepoint, which has its own library.